Guest Services Lounge

Guest Services Lounge

The Guest Services Lounge is located on Silbury Arcade near TK Maxx in centre:mk. It is manned by friendly and helpful staff who are available to answer questions about stores in centre:mk or provide information on surrounding attractions.

Opening hours:

Monday - Friday: 9:00am - 8:00pm

Saturday: 9:00am - 7:00pm

Sunday: 10:00am - 5:00pm

Our Guest Services team offer a range of services to make your visit to centre:mk easier and more enjoyable:


You can check coats in at the Guest Services Desk.  Please note that luggage cannot be accepted.


As we are now a CollectPlus location, you can pick up your online purchases straight from the Guest Services Lounge. Shop online with your favourite brands and your iems will be delivered and ready for you to try on in our fitting room.  You can drop off or collect your items 7 days a week.


Shopping can be left at the Guest Services Lounge, stored in a sealed bag and collected later.  Please note that no large items can be accepted.


In our Quiet Room you can take time out from the busy centre for prayers of all faiths or simply for a quiet moment of relaxation. There is also a Wash Station adjacent to the Quiet Room.


 You can  visit our secondary Guest Services desk which is located near M&S. This Guest Services desk offers gift wrapping at £2 for small sized gifts, £3 for medium sized gifts, £4 for large sized gifts and £5 for extra large size gifts.

Opening hours:

Monday - Wednesday: 9:30am - 6:00pm

Thursday - Friday: 9.30am - 8.00pm

Sunday: 11:00am - 5:00pm

To contact Guest Services please call 01908 398 115.


Gift cards can be purchased at the Guest Services Lounge and the Guest Information Desk with no purchase fee up to a maximum of £500.


All lost property that is handed in to Guest Services, Cleaning or Security staff is carefully catalogued and recorded. If you have lost or misplaced any item please call 01908 398 115 or contact us by email.