Customer Services

Customer Services Desks

Our main Customer Services desk is located on Silbury Arcade near Bhs in thecentre:mk. It is manned by friendly and helpful staff who are available to answer questions about stores in thecentre:mk or provide information on surrounding attractions.

Opening hours:

Monday - Friday: 9:00am - 8:00pm

Saturday: 9:00am - 7:00pm

Sunday: 10:00am - 5:00pm

You can also visit our secondary Customer Services desk which can be located at door 2, near M&S. This Customer Services desk offers gift wrapping at £2 for small sized gifts, £3 for medium sized gifts and £4 for large sized gifts.

Opening hours:

Monday - Saturday: 9:15am - 5:00pm

Sunday: 11:00am - 5:00pm

To contact Customer Services please call 01908 398 115. Alternatively you can call our automated service on 0870 890 2530 for recorded information about opening hours, directions, and event listings.

Gift Cards

Gift cards can be purchased at both customer service desks with no purchase fee up to a maximum of £500.

Gift Cards (Corporate)

Corporate gift cards can also be purchased, however these must be arranged in advance with Carol Carey in the centre managment offices. Please contact Carol on 01908 398 140 or email

Lost Property

All lost property that is handed in to Customer Services, Cleaning or Security staff is carefully catalogued and recorded. If you have lost or misplaced any item please call 01908 398 115 or contact us by email.

Customer Services