Health and Safety

Health and Safety Policy Statement

Central Milton Keynes Shopping Management Company of 24 Silbury Arcade, Milton Keynes, MK9 3ES, hereinafter referred to as the CMKSMC, we are committed to giving health and safety the highest priority in all of our activities. All steps are reasonably practicable and will be taken to maintain standard and procedures in compliance with the Health and Safety at Work etc Act 1974 and all other Statutes, Regulations and Orders.
We expect staff, visitors, contractors and other employers who work at the CMKSMC to share this commitment by complying with our policies and, where appropriate, our procedures and to understand that they too have legal and moral obligations to themselves and to others who may be affected by their acts or omissions.

We are dedicated to ensuring the health and safety of all persons who may be affected by our activities by:
•    Providing, managing and maintaining a work environment, as well as a shopping centre with facilities, which are, so far as reasonably practicable, safe and in which risks to health are controlled.
•    Providing adequate and appropriate facilities and arrangements for welfare at work.
•    Providing, managing and maintaining our workplaces, grounds and properties so that they are, so far as reasonably practicable, safe and that risks to health are controlled.
•    Providing, managing and maintaining plant and equipment so that it is, so far as reasonably practicable, safe and that risks to health are controlled.
•    Ensuring that the use, handling, storage and transport of items and substances are carried out safely and that risks to health are controlled.
•    Implementing systems of work that are safe and where risks to health are controlled.
•    Providing the necessary organisation, expertise and resource, including communication and consultation, planning, monitoring, inspection and auditing procedures to ensure that there is effective management of health and safety throughout the CMKSMC.
•    Ensuring that our staff and any contractors we employ are competent and carry out risk assessments for all the work they control.
•    Providing the information, instruction, training and supervision at all levels necessary to ensure that our staff and tenants are aware of the hazards at their workplace, together with the appropriate measures to be taken to protect against these hazards.
•    Giving adequate information on relevant hazards to any persons whose health and safety might be affected by them.
•    Monitoring the safety performance of contractors who work for us.
•    Keeping up to date with best practice in relation to health and safety and complying with all relevant legislation and authoritative guidance.
•    Consulting with and involving our staff and tenants in matters relating to their own health and safety.
Where there are no existing CMKSMC policies or guidance, we expect our staff, tenants and contractors to meet the highest relevant standards and to comply with relevant legislation.  Where no standards exist, we will work with our staff to develop systems which comply with best practice and eliminate or minimise the risks so far as reasonably practicable.

It is our stated intention to educate our staff & tenants in health and safety management by incorporating the basic principles into all appropriate communications. Wherever possible, information on the legislation and standards applicable will also be included.  
We recognise that the CMKSMC is a large and diverse organisation. Therefore every Department must have written arrangements describing how they intend to comply with this Policy Statement, giving details of what, by whom and how health and safety will be managed locally.

We undertake to continually review and develop our safety management systems, with the overarching aim of conducting our activities in a manner which does not affect the health and safety of any staff, tenants, contractors, visitors or members of the public, or adversely affect the environment.
I and the other members of the senior Management team are committed to this Policy and to the implementation and maintenance of the highest standards of health, safety and welfare across the CMKSMC.  We expect every member of staff to share this commitment and to work together to achieve it.
Non compliance with Health and Safety Practices and Procedures will be regarded as a Breach of the Company Rules and could render any employee liable to dismissal.



October 2010
Robert Hall
Centre Director
thecentre:mk

Quality Policy and Objectives


The following Quality Policy statement is the focal point of the CMKSMC quality management system:
This statement reflects THE CMKSMC’s commitment to serving the needs of its customers. The Policy contained in this manual serves to instruct and guide the CMKSMC employees whose actions affect our product quality and to inform the organisation’s customers of the controls that are implemented to assure product quality. The CMKSMC is committed to providing services that will meet customer expectation, without any compromising effects to Quality. We consider Quality to be the responsibility of all personnel within the company and will actively commit all support to our personnel. The CMKSMC will always aim to provide the highest quality services possible. The CMKSMC is committed to incorporating our quality objectives into our management systems and support a consultative approach to quality where our management, staff and customers are encouraged to have input into the continual improvement of our systems. The CMKSMC will comply with all requirements of the Quality Management System.

Quality objectives

•    Understanding by all employees of the importance of achieving customer satisfaction by understanding the customer’s current and future needs. By providing consistently high quality services that strive to exceed the customer’s expectations.
•    Appreciation by all employees that consistent high quality can only be achieved by ensuring proper controls and that all procedures are implemented and maintained.
•    A desire by all employees to endeavour to continuously improve all of their processes, which leads to better quality and an improved level of service.
•    To strive to be the shopping centre of choice for THE CMKSMC customers via customer quality concerns, customer surveys, internal and external quality audits.
•    To analyse our performance in order to measure the performance against planned goals & objectives and to assist in making effective decisions and in setting of revised targets.
•    Ensure compliance with Statutory and Regulatory requirements.





Dated October 2010
Robert Hall
Centre Director
thecentre:mk